FAQS
Build:
Decided upon that unique combination for your ride? You are now one step closer to owning your custom ride - simply check-out of the build process and we'll get working to assembling it.
All our orders are assembled in our Melbourne based distribution centre and should be complete within three to five business days. We carry stock of all the items we need to build our customized rides so we rarely get caught short but if we do we'll give you a heads up and get it sorted.
Once your order has been received, you will receive email notification confirming your requirements as well as a follow up email advising of delivery date. As we are custom building every single order, build times can be up to 14 days however you will be emailed immediately at time of placing order and informed of this. Feel free to send us an email to have this confirmed before placing your order.
Unfortunately our delivery partner, Star Track Express, will not allow us to freight assembled bikes around Australia. Therefore, we do as much assembly as we possibly can here in Melbourne before packaging into a carton. There is some assembly required upon receiving however this is minimal and should not take any more than 30 minutes. All the hard stuff is done before dispatch our end and the only assembly required your end is -
- Install Front Wheel On
- Insert Seat Post Into Frame
- Mount handle bars to head set (note all controls are already connected to handle bars)
- Install pedals to crank
What is a Flip Flop Hub? Does my Mojo Bike come with brakes?
The Mojo Bike Urban, Speed Racer and Concordia models come equipped with a unique flip flop hub allowing you to switch between a 'freewheel' and also a 'fixed gear'.
The majority of our customers use the 'Freewheel' option initially and then after they have build up their confidence switch to the 'fixed gear'. Note that both sprockets come already attached to the rear hub and to switch between the two options is done by simply rotating the wheel.
All Mojo Bikes are fitted with front and rear brakes and on delivery the rear wheel is installed on the bike using the 'freewheel' option.
For those of you not familiar with the term fixed gear, it basically means the cranks will be rotating as the rear wheel rotates - if the wheel is rolling forward the cranks will be rotating forward and if the wheel is rotating backwards the cranks too will be rotating backwards.
Delivery:
Our delivery partner Star Track Express will ship your ride direct to your door anywhere in Australia.
There are no additional charges for shipping: just the price for your customised bike and that's it.
To get your ride where it needs to be we require a full street address - we can't ship to a PO Box.
Once your goods are in the mail, delivery will take between three and five business days and you will be notified upon dispatch with consignment tracking information. You can track them by visiting startrackexpress.com.au/
Although we appreciate our bikes are unique and very desirable, unfortunately we don't ship internationally.
Payment options:
We accept payment through a number of methods, some are online while others are offline - ultimately like our bikes the choice is yours.
We can process payments made through all the major credit-cards, direct deposit and PayPal.
Returns:
If you received an item that was damaged upon arrival or the incorrect item was delivered, then you should contact us immediately so we can get it sorted.
To make the return process speedy, you will be provided with an RMA number for your item so we can get to work on helping you out.
You should then package up your item with the RMA clearly marked on the outside of the package and return it to us.
Once we get it back, we'll give you a heads-up to let you know we've solved the problem.
Returns can only be accepted within thirty-days of the purchase date.
We don't accept returns because you've changed your mind, so choose carefully.
Warranty:
We offer 12 month limited parts only warranty on our bikes.
We warrant that all products are free from defective material and defective workmanship, and we agree to replace or repair (at our discretion) any part that proves to be defective, without charge (conditions apply).
This warranty does not cover damage due to misuse, abuse, incorrect assembly, improper and irregular maintenance, or accident or collision.
Warranty does not cover lack of maintenance; examples include non adjustment of bolts, lack of adjustment for chain and so on.
Warranty does not cover consumable products such as brake pads, tires and/or general wear and tear items.
In the event of a fault of a part or product, we require the faulty part or product to be sent back to us as per our returns policy.
The buyer is responsible for all postage costs of returning any faulty item back to us. We shall be responsible for the postage costs incurred when we send the replacement part back to the buyer.
This is the same policy as any other retailer in Australia; the customer is responsible for transport costs of any defective item, back to the retailer.
If the item cannot be repaired or exchanged, any refund provided will be less postage costs.